RETURN POLICY

Updated Return & Store Credit Policy

Effective Immediately

Return Window

We continue to honor a 14-day return policy for purchases made from today onward. You have 14 days after purchase to request a return.

To be eligible, items must be in new condition (unused) and in their original packaging, with a receipt as proof of purchase.

To start a return, email us at contact@dereksimpsongoldsmith.com. If your return is accepted, we’ll send a return shipping label and instructions. Items sent back without prior approval will not be accepted.

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Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and resolve the issue.

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Exceptions / Non-Returnable Items

• Custom projects (special orders or personalized items)

• Final sale items

• Gift cards

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Exchanges

The fastest way to ensure you get what you want is to return your item and, once the return is approved, make a separate purchase for the new item.

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Refunds

Once we’ve received and inspected your return, we’ll notify you if a refund is approved. If approved, refunds will be issued via your original payment method. Processing time depends on your bank or credit card company.

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Outstanding Store Credits

• All existing store credits and gift certificates must be redeemed on or before November 25, 2025.

• After this date, any unused credits will no longer be valid.

• No new store credits will be issued going forward.